Our Policies

Terms of Use

Mastersforall (mastersforall.com) is an online platform that helps Indian students prepare for and apply to Master's programmes in Europe — practice tests, preparation courses, guides, matching tools and 1:1 consultations. By creating an account or purchasing anything on the site, you agree to these terms.

• Personal access. Purchased content (mock tests, crash course, IELTS and German prep) is licensed to you personally. Please don't share your login, or copy, resell or redistribute our material.
• Accounts. Keep your login details safe — you're responsible for activity on your account. We may suspend accounts used for abuse, scraping or payment fraud.
• Best-effort information. Exam patterns, university requirements, tuition figures, visa rules and deadlines change. We keep our content current with care, but always confirm critical details with the official source (university, embassy, testing body) before acting on them.
• Guidance, not guarantees. Our support improves your preparation and application — no one can guarantee an admission, scholarship or visa, and we never claim to.
• Governing law. These terms are governed by the laws of India.

Privacy Policy

We collect only what we need to run the platform, and we don't sell your data. Ever.

• Account data. Your name and email address, plus a securely hashed password (we can never see the original).
• Purchases. What you bought and when, so we can grant access and issue invoices. Card / UPI details are handled entirely by Razorpay, our payment gateway — they never touch our servers.
• Match & consultation enquiries. The academic details you submit (degree, scores, preferences) are used to prepare your matches and consultation, and are shared with no one outside Mastersforall.
• Documents you upload. If you join the cohort, you can upload documents through your portal — marksheets, degree certificates, passport pages, APS certificates, proof of funds. They are stored in our database, and they are readable only by you and by the Mastersforall staff working on your application. We never pass them to a university, an agent or anyone else without asking you first. You can delete any document from your portal whenever you like, and deleting your account destroys all of them.
• The journey app. If you use our study-abroad journey app, you create an account with your name and email and agree that Mastersforall may store your details and journey progress, and use them to run your plan and contact you about it — the same words you tick at signup. Journey data means the countries you plan for, the steps you tick, the answers you give (like your city and university) and any documents you upload to your locker. It is readable only by you and by Mastersforall, is never sold, and is never shared with a university, agent or anyone else without asking you first. You can delete a journey or your whole account at any time.
• Where your data lives. Our servers and database are run by Render, and payments by Razorpay. This means your data — including any documents you upload — is stored outside India.
• Analytics. We count page views and traffic sources to understand what's useful. We use cookies for your login session and standard analytics.
• Your rights. You can ask for a copy of your data, a correction, or deletion at any time — see how long we keep things and who to contact below.

How long we keep things

Nothing is kept forever, and where the law forces us to keep something, we say so rather than pretending otherwise.

• Documents you upload. Until you delete them, or 12 months after your journey with us ends.
• Your account. Until you delete it.
• Enquiries and consultation bookings. 24 months.
• Invoices and payment records. 8 years — Indian company and tax law requires this, and a deletion request cannot override it.
• Website analytics. 14 months, and never tied to your name.

Deleting your account or your journey data. You can do this yourself, without emailing anyone and waiting. In the journey app, every journey has a Delete this journey option at the bottom of its plan — it permanently removes that journey's answers, ticks and uploaded documents from your device and from our servers, and the data can never be restored. Deleting your whole account (from your profile on the website or in the app) destroys every document you uploaded and removes your name, email address and phone number. If you have bought something from us, the invoice survives for the 8 years above, but it is stripped of everything identifying you: it becomes a record of a transaction, not a record of you.

Questions or complaints about your data

For a copy of your data, a correction, deletion, or if you are unhappy with how we have handled any of it, write to support@mastersforall.com. We reply within 7 working days.

If our answer does not satisfy you, you can take the complaint to the Data Protection Board of India.

Payments & Refunds

• Pricing. All prices are in Indian Rupees (INR) and shown before you pay. Checkout is processed securely by Razorpay; an invoice is emailed to you automatically after every purchase.
• Digital products. Mock tests, the crash course and prep courses unlock immediately after payment. If something didn't unlock, you were charged twice, or you believe you were charged in error, write to support@mastersforall.com within 7 days of the payment — we review every case individually, and approved refunds go back to your original payment method within 5–7 business days.
• Duplicate or failed payments. Refunded in full, always.
• Offer codes. Discounts apply only at the time of purchase and can't be applied retroactively.

1:1 Consultation Policy

• Rescheduling. You can reschedule your consultation free of charge up to 24 hours before the booked slot — just reply to your confirmation email or message us on WhatsApp.
• Missed sessions. A no-show without notice is treated as delivered. If something urgent came up, contact us — we're humans and we'll try to find a solution.
• If we cancel. If we ever need to cancel your slot, you choose: a full refund or a priority reschedule.

Independence & Disclaimer

Mastersforall is an independent platform. We are not affiliated with, endorsed by, or connected to g.a.s.t. / TestDaF-Institut (the dMAT conductor), DAAD, APS India, any university, embassy or government body. Our mock tests are original practice material built to mirror the published exam pattern — they are not official exam content.

University photographs in our directory are sourced from Wikimedia Commons under their respective free licenses — see the full photo credits.

Questions about any policy? Write to support@mastersforall.com or visit our Contact page.